Krystal Vallarta, Puerto Vallarta - Reviews, Room Options & Prices 2025

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About the Hotel

Avenida De Los Garzas, Puerto Vallarta, Mexico, 48300

Krystal Vallarta, a 4-star family resort on Mexico's Pacific coast, features 3 outdoor pools, 4 restaurants, a nightclub, and full-service spa surrounded by mountains and fine sand beaches.

Bay View Accommodations

The 388 rooms at Krystal offer mountain or Banderas Bay views with contemporary furnishings. Each accommodation includes air conditioning, cable TV, balcony, and complimentary WiFi.

Waterfront Dining Options

Las Velas restaurant serves seafood with outdoor dining overlooking Banderas Bay. Four onsite venues feature regional cuisine, including Italian specialties at Cinque Terre and Asian fusion at Kamakura.

Family-Friendly Resort Amenities

The Krystal Club provides continental breakfast and special bathroom amenities. Recreational facilities include a fitness center, hot tub, children's playground, and Kamp Krystal kids' club for ages 4-12.

Central Beach Location

Located less than a mile from downtown Puerto Vallarta on Highway 200, Krystal Vallarta provides access to Marina Vallarta golf course and two modern shopping centers.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Double Room

Max:

2 persons

40 m²

Bed options:

2 Double beds

Garden view

Shower

Balcony

room details

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Standard Room

Max:

3 persons

40 m²

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Deluxe Room

Max:

3 persons

40 m²

Bed options:

1 King Size Bed

Sea view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Puerto Vallarta 1.2 mi

Airports

Lic. Gustavo Diaz Ordaz (PVR) 4.0 mi

Tepic (TPQ) 106.9 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Variety of Options

“During my stay, I had the pleasure of experiencing the variety of dining options available at the resort. While not every meal was really good, I found that the Italian a la carte restaurant was surprisingly good. The pasta night had some nice dishes, and the option to enjoy freshly made omelets at breakfast was a nice touch.” view full review

Comfortable Accommodations

“I booked a standard ocean view room but was thrilled to be upgraded to a new tower room. It had a fantastic view of the ocean, and the room was spacious and thoughtfully designed. The quiet air conditioning made it easy to relax and enjoy my time indoors.” view full review

Refreshing Pools

“The pools at the resort offered a refreshing retreat from the sun. While I noticed they could get a bit dirty at times due to guests enjoying their drinks in the water, the resort staff made commendable efforts to keep things as clean as possible. I appreciated having a space to cool off and unwind.” view full review

Family-Friendly Activities

“As a family-oriented resort, I loved how there were many activities for kids to enjoy. There was a specific pool for young children, which made it a great place for families to relax and have fun together while ensuring the little ones were safe.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Yoga class

Services

Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services

Dining

Restaurant
Snack bar
Bar/ Lounge area
Dinner

Business

Meeting/ Banquet facilities

Children

Children's menu
Children's pool
Water slides
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Garden area

Room features

Air conditioning
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Avenida De Los Garzas, Puerto Vallarta, Mexico, 48300

Map view

Avenida De Los Garzas, Puerto Vallarta, Mexico, 48300

City landmarks

Calle Paseo Diaz Ordaz S/N Centro

Malecon Boardwalk

2.5 mi

Gallery

Galerias Vallarta

3700 ft

Shopping Area

La Isla Shopping Village

3500 ft

Beach

Marina Vallarta

1.4 mi

Night club

Santa Discoteque

2300 ft

Shopping Area

Liverpool

3900 ft

Mall

Plaza Caracol

4000 ft

Grand Venetian

2000 ft

Francisco Medica Asencio 2485 Plaza Peninsula Local 11 K

Skydive Puerto Vallarta

2100 ft

Store

Walmart

3400 ft

Beach

Playa de Oro

2100 ft

Paseo Díaz Ordaz Local 4

Marigalante

2300 ft

Shopping Area

Galerias Vallarta Shopping Mall

3800 ft

Avenida Francisco Medina Ascencio 2870

Casino Life Vallarta

2500 ft

Mall

Starbucks

3800 ft

Church

Christ Church by the Sea

1.1 mi

Playa El Salado

3400 ft

Night club

Strana

4700 ft

Doctor Mike Lemus 141

Pirate Ship Vallarta

4100 ft

Puerto VallartaMexico

El Faro Lighthouse

1.3 mi

Avenida Paseo de La Marina sur 3 Condominios Marina Golf

Abdallahy 4D

1.4 mi

Calle Corona 191

Majolica Antica

1.4 mi

Quimixto

1.5 mi

Lake

Cocodrilario El Salado

1.0 mi

134 Av Fluvial Vallarta

Costco Wholesale

1.2 mi

Calle Manuel Emedieguez 367 A

Mundo Nogalito

1.1 mi

Nearby

Beach

Soriana Super Playa de Oro

600 ft

Mall

Peninsula Plaza Vallarta

1700 ft

Mall

Soriana

600 ft

Night club

Barrabar

1700 ft

Restaurants

Outback Steakhouse

3000 ft

Boulevard Francisco Medina Ascencio 4690 Zona Hotelera

Jalisco Sports Bar

3100 ft

Francisco Medina Ascencio Km. 3 Villa del Mar Resort

McCarthy's Irish Pub

1600 ft

Boulevard Francisco Medina Ascencio #2485. Plaza Peninsula

Sabores de Mexico

1000 ft

Otro Francisco Medina Ascencio 2699

Porfirio's

1700 ft

Boulevard Francisco Medina Ascencio

Abbraccio Cucina Italiana

4200 ft

Blv. Francisco Medina Ascencio 2590 Zona Hotelera Norte

Sushipop

1900 ft

Boulevard Francisco Medina Ascencio 2485 Place TE06

Porfirio's Vallarta

1700 ft

Boulevard Francisco Medina Ascencio

El Oasis Del Holi

3100 ft

Entre condominios Gran Venetian y condominios Peninsula Rio Pitillal

Restaurant Italiannis

3400 ft

Blvd. Francisco Medina Ascencio 2479 Hotel Zone la Isla Mall

Reviews and Ratings

Feedback from previous guests about their experience.

80%

enjoyed the hotel and would happily stay again

8.0/10

Great

Rooms

5.8

Location

8.4

Service

7.0

Dining

5.2

4/5 based on 5555 reviews

#59 of 161 hotels in Puerto Vallarta based on Tripadvisor

Frank

United States of America, March 2025

7.0/10

My stay at Krystal Vallarta had its ups and downs. While the location was fantastic with close beach access, the accommodations left much to be desired. Our room was outdated, and cleanliness was a major concern, overshadowing some of the otherwise friendly service I experienced.

Rooms

5.0

The room was in poor condition, with a broken closet door and layers of dust on surfaces. It felt like it hadn't been remodeled in decades, and I found it hard to relax in such a space.

Service

5.0

Most staff members were friendly and helpful, but I did encounter a rude front desk attendant who made the check-in process less enjoyable. Overall, the service varied greatly.

Location

8.0

The hotel's location was great, right on the beach and close to public transportation, making it easy to explore Puerto Vallarta. I enjoyed taking walks around the area.

Dining

6.0

The food was hit or miss; sometimes it was good, while other times it was less appealing. The selection didn’t always cater to my taste, but I did enjoy a good meal at the Italian restaurant.

Facilities

5.0

Facilities were lacking; many areas showed signs of neglect, and the pool area had unpleasant odors. I felt the overall cleanliness could significantly be improved.

Robert

United States of America, February 2025

5.6/10

My stay at Krystal Vallarta was marked by a mix of highs and lows. While the location and beach access were fantastic, the overall service and room conditions left much to be desired. I encountered several issues with food quality and cleanliness that overshadowed the positives, making it a less than ideal experience.

Rooms

5.0

The condition of my room was disappointing. It felt old and poorly maintained, with uncomfortable beds and cleanliness issues like stained bedding. The lack of basic amenities like towels and toiletries was also frustrating.

Service

5.0

While some staff members were friendly, overall service seemed inconsistent. I faced challenges in communication since English was not widely spoken, and the front desk staff was not always helpful.

Location

8.0

The hotel's location is a major benefit. It’s conveniently close to the beach and has beautiful gardens, plus it’s just a short ride to downtown Puerto Vallarta.

Dining

5.0

The food quality was quite poor, with unappetizing options that didn't meet my expectations. I found even the breakfast buffet lacking in variety and freshness.

Facilities

5.0

The facilities were below expectations, especially with ongoing construction that limited access to pools and other amenities. The lack of reliable Wi-Fi also detracted from the experience.

Raymond

United States of America, December 2024

5.6/10

I just returned from my stay at Krystal Vallarta, and while my experience had some ups and downs, the staff truly made it nice. The location was great, close to both the beach and downtown, and the pools were lovely. However, the quality of food and drinks could definitely use improvement. Overall, I enjoyed my stay, mainly due to the fantastic service from the staff! 🌴😊

Rooms

7.0

My room had beautiful oceanfront views, but there were a few challenges with towel availability and overall cleanliness.

Service

9.0

The service from the staff was really good; they were all friendly and eager to help, especially Lino, who gave great recommendations.

Location

8.0

The hotel's proximity to the beach and nearby shopping places was a significant perk, making it easy to explore the area.

Dining

5.0

I was disappointed with the dining options overall, particularly the a la carte restaurants. The buffet had decent selections, but the drinks were often subpar.

Facilities

6.0

The pools were well-maintained, but I encountered some issues with the gym and noise from ongoing construction.

Ralph

United States of America, December 2024

7.0/10

My stay at Krystal Vallarta was a mixed bag. The location was great, being close to the airport and the nightlife, which was a big plus. The activity staff kept the energy up with games like volleyball and water polo, which I really enjoyed. However, I was disappointed with the dining experience; the evening meals lacked variety, and I had issues with the room cleanliness and amenities. Overall, I had fun, but there are definitely areas for improvement.

Rooms

6.0

The room was clean, but I had some issues with inconsistent housekeeping. The balcony was a highlight, but there were some maintenance concerns.

Service

8.0

The staff were super friendly and helpful, always ready to assist, which was nice.

Location

9.0

Krystal's location is a winner; it’s close to nightlife and the beach, making it easy to explore Puerto Vallarta.

Dining

5.0

The breakfasts were decent, but I found the dinners disappointing. The themed nights didn't offer much variety, which was a letdown.

Facilities

6.0

The pool areas were nice, but I struggled to find loungers at peak times. Facilities were clean, but some were showing signs of wear.

Scott

United States of America, November 2024

5.0/10

I had a good week at Krystal Vallarta, enjoying the hotel's authentic Mexican hospitality and clean surroundings. Although I faced some issues with room cleanliness and limited dining options, the pleasant beach access and friendly staff made my stay enjoyable. I especially appreciated the helpfulness of Georgina at check-in, who ensured I got an ocean view room for my recovery.

Rooms

6.0

While my oceanfront room was bright and clean, I found the overall state of the furnishings to be somewhat worn. Additionally, there were no washcloths provided, which was disappointing.

Service

8.0

The staff was genuinely friendly and helpful, with standouts like Georgina and Omar improving my experience despite a few hiccups in service speed.

Location

9.0

Krystal Vallarta's location was excellent. right on the beach and just a bus ride away from downtown attractions, with local grocery options nearby, making it convenient for our needs.

Dining

5.0

Dining had its highs and lows. while the main restaurant had a fresh omelette station, I found the a la carte experiences lacking in quality and atmosphere, which was disappointing.

Facilities

6.0

The hotel featured well-maintained grounds with multiple pool areas. however, some amenities felt outdated and I encountered service issues at the pool area.